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FAQ

Once you’ve checked your order in your shopping bag, simply select "Go to checkout". You’ll then need to fill out a quick form with details like delivery address and payment. here

To ensure we safely deliver your order as quickly as possible, we only send our products by an insured courier. If you want to find out more about this service please call us on: + 44 (1462) 889632

We’re happy to deliver internationally, but please understand that international deliveries come with additional shipping costs. It will usually take an extra 2-3 working days for our products to arrive than the estimated delivery stated on the product page.

Whether shipping to the UK or internationally, we work closely with our couriers to ensure safe delivery.

You can return or cancel your order within 14 days of purchase without having to give a reason. Also, in accordance with our terms and conditions, you have 120 days from the date of purchase to return an item as long as there are no signs of damage. here

Contact us immediately if your product arrives damaged. We’ll always do a free repair if we’ve sent a faulty product. We can also repair an item you’ve damaged but will charge a fee for this. We strongly suggest you don’t repair or modify an item purchased with us outside of our company, as this can affect the here

We can engrave both rings and wedding rings for free. However, this service might not be possible with thinner rings. If you’re interested in this service, make sure you clearly designate what you would like to be engraved and where when purchasing the item.

You can order a free ring sizer, which allows you to measure the size of your finger in the comfort of your own home. To help further remove any fear of getting the size wrong when you order you can contact us for advice on + 44 (1462) 889632, or by emailing: [email protected]

When you place an order with us, your shipment will be packed in a secure box and include:

  • an elegant box, exactly adapted to the type of jewellery,

  • a gift bag,

  • a certificate of quality,

  • a lifetime warranty (if applicable),

  • a wedding ring guarantee (if applicable),

  • cleaning cloth.

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We can make bespoke jewellery for you around a simple design or even a sketch. Find out more about how to send your ideas to us”.

Whether it’s buying diamonds for investment or as jewellery, there are several factors to consider, such as: proportions, finish of the cut, weight, colour, purity.

All of our diamond jewellery over £250 comes with a lifetime warranty and a quality certificate. This gives you a reassuring guarantee that the diamond is a genuine gemstone.

We guarantee that our jewellery will always look better in reality. No matter how much attention we put into photographing our product, it will never truly reflect the splendour of our jewellery when seen in person.

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