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+44 (1462) 889632

We are available daily from 09:00am to 09:00pm

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at a time convenient for you

Returns and Complaints

Complaint procedure under the warranty:

1

Make a complaint

Make a complaint under the warranty. Should this be not under warranty? You can make one filling out this form:

make a complaint form

2

We will contact you as soon as possible

Make a complaint under a warranty. You can make one by completing the following form:

warranty form

3

Accept/Decline a complaint

A decision about accepting and settling or declining your complaint will be sent to you within 14 days from the date of receiving the complaint form.


Complaint under warranty procedure:

1

Right to make a complaint

Complaints under the warranty can only be made if a given product has been sold with a guarantee

2

We will contact you as soon as possible

Warranty conditions are described each time in the warranty document. Accepting or declining a complaint under the warranty is carried out due to the provisions of the warranty document.

3

Accept/Decline a complaint

Withdrawal from the contract without stating a reason (legal right).


Make a complaint under the warranty. Is this not covered by the warranty? You can make complaint filling out this form:

1. The right is granted within 14 days from the date of receiving the goods
2. Inform us about withdrawal from contract. You can do it using a form here
3. You will receive a confirmation of the withdrawal declaration to e-mail address provided with your order or one given to us when registering.
4. Prepare the items to be returned. We will send a courier to collect the items. You do not bear any costs.
5. Within 14 days from the date of collecting the goods by courier, we will send you refound. The refund will be made in the same way as the payment for the goods was made.
6. Withdrawal from the contract without giving a reason (additional right):


SAVICKI ONLINE STORE GRANTS YOU ADDITIONAL (INDEPENDENTLY FROM LEGAL RIGHT) RIGHT TO WITHDRAW FROM THE CONTRACT WITHOUT GIVING A REASON. IT DOES NOT APPLY TO EVERY PRODUCT FOUND IN STORE. YOU CAN READ MORE ON THIS MATTER IN terms and conditions .

1. The right applies for 120 days from the date of receiving of the goods.
2. Prepare the items to be returned. We will send a courier to collect the goods. Bear in mind that all costs linked to the use of the additional right are to be paid by you. Pay the costs prior using the additional right.
3. You will receive a confirmation of the withdrawal declaration to e-mail address provided with your order or one given to us when registering.
4. Prepare the items to be returned. We will send a courier to collect the items. You will be liable to cover the courier costs.
5. Within 14 days from the date of collecting the goods by courier, we will send you refound. The refund will be made in the same way as the payment for the goods was made.

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