All you need to do is enter your order number and the email address used during the purchase and we will guide you through the process step by step.Looking for another service?
Pack the product, the proof of purchase and the claim form enclosed with your order and place them in the box. You can use the one in which we sent your order to you.How do I pack my parcel correctly?
That's all! Now expect a courier to come and collect the package from you. You don't have to worry about anything anymore. The courier will come and stick a label on the parcel<br /> and leave a delivery note.Which courier will pick up your parcel?
If you want to correct the engraving, change the size or use another service go to the appropriate form.
Take advantage of the statutory 14-day right of return or the extended one, which allows you to return an unused product even within 120 days of purchase.
Simple product replacement
If the product did not meet your expectations and you want to exchange it for another one, just fill out the dedicated form and we will do our best to make your next product the one.
Exercise your right of complaint
If you notice after receiving the product or during use that it is damaged or had a manufacturing defect, you can complain about it free of charge without leaving home.
Size fit perfectly
The only jewelry service of its kind
Has your jewelry been damaged? Our master jewelers will restore it to its original, perfect appearance. So that it continues to please you, every day.
Add unique personalization
A loving phrase? An important date? Or maybe something sentimental? Whatever is on your engraving you have the assurance that at SAVICKI we will make it free of charge. Even after you have already purchased the product.
Recover the original shine
Your jewelry deserves to shine brighter than the day you first admired it. Take advantage of SAVICKI's free jewelry cleaning service.
No time? Don't like filling in forms? Our consultant will fill in all the paperwork for you and order a courier. All you have to do is prepare the parcel.
We are available to you every day from 8:00 a.m. to midnight. If you have any questions or concerns about your application, we will be happy to provide you with answers.